short-circuit.com Policies, Terms and Conditions of Site and Sale

This agreement contains the policies, terms and conditions that apply to orders and purchases from short-circuit.com. (“short-circuit.com”) that will be provided to you (“Customer”) on all orders and purchases of products (“Products”) and systems (“Systems”). By placing an order with short-circuit.com, Customer accepts these policies, terms and conditions. This agreement also contains the policies, terms and conditions of the short-circuit.com website (“Site”). By accessing this Site, you accept these policies, terms and conditions.

These policies, terms and conditions are subject to change at anytime without notice.

PRICING AND PRODUCT POLICIES

short-circuit.com Products are factory sealed and come with manufacturer warranties, if any. short-circuit.com does not sell refurbished Products unless indicated. short-circuit.com is not responsible for any compatibility issues. Consult with short-circuit.com or manufacturer before placing an order. Images on Site may not always represent the exact Product(s). short-circuit.com holds the right to change prices or discontinue Products at any time without prior notice in order to remain competitive. short-circuit.com does not adjust pricing after an order has been placed. Any quotations given by short-circuit.com will be valid for the period stated on the quotation.

PAYMENT POLICY AND TAXES

short-circuit.com accepts the following payment methods: Visa, MasterCard, Discover, American Express, money order, checks, T/T wire transfer and PayPal. We do not accept Cash On Delivery (C.O.D.) orders.

Customer is responsible for any applicable sales, use or other taxes or federal, state or local fees or assessments associated with the order. Customer must claim any exemption from such taxes, fees or assessments at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped.

Due to a warehouse presence in the state of California, short-circuit.com, Inc. is required to levy CA state sales tax on orders delivered within the state.

Customers outside of the USA: Orders are subject to customs duties and/or brokerage fees.

SHIPPING POLICY

short-circuit.com will ship anywhere around the world. Product orders placed before 12 noon Pacific Time usually ship the same business day, but this is not guaranteed. Some orders require three to five business days for building and testing. Orders can be delayed because of payment, billing or shipping verification in order to prevent fraudulent credit card transactions. Shipping closes at 1 PM Pacific Time. Orders are shipped from California either by USPS, UPS or Fedex. Tracking numbers will automatically be sent to the Customer when the order has shipped. Please note that most USPS methods, except Express mail do not come with tracking numbers. short-circuit.com does not process or ship orders on weekends or National holidays. Delivery times are not guaranteed. short-circuit.com reserves the right to use an alternative shipping method due to weight restrictions. Shipping charges are non-refundable.

Products purchased or received under these terms and conditions are subject to export laws and regulations of the United States of America. Title to products passes from short-circuit.com to customer on shipment. Title to software will remain with the applicable licensor(s).

BACKORDER POLICY

Please contact us regarding products marked “Out of Stock” for expected availability. In the event that an item ordered is out of stock, short-circuit.com will notify Customer and provide updates as necessary. Availability of out of stock items is completely dependent upon the manufacturer. short-circuit.com has no control over manufacturer shipments or shipment delays. All ETA’s are determined by the manufacturer.

ORDER CHANGING OR CANCELLING POLICIES

All changes or cancellations must occur before the order is processed by the short-circuit.com accounting department. Cancellation requests after this time result in a cancellation fee of 5% on Products (excludes any tax charged). Special orders and volume orders of 10 or more units cannot be cancelled. Customers may request to make a change to or cancel their order by contacting short-circuit.com during business hours. Changes may be processed to orders as long as the total does not exceed the value of the original order. If the total is higher, a new order needs to be placed and the old order will be cancelled. In this case, contact short-circuit.com for details.

RETURN, EXCHANGE AND REFUND POLICIES

The following Products and Systems are non-refundable, non-returnable and non-exchangeable:

  • Products or Systems that are defaced, modified, or physically damaged
  • Software, including Software in Systems
  • Products or Systems that have become non-functional due to user error or virus
  • Products or Systems that have the warranty label/mark removed by Customer and therefore cannot be identified as short-circuit.com Products or Systems
  • Retail boxed items returned without the original retail box, manual, driver CD and/or cables
  • Special Orders (Products specially ordered for the customer, including non-standard products)
  • Volume Custom Orders

All special orders are final.

Claims that the Product did not arrive must be made within 14 business days after “item shipped” notification. Claims that the Product was damaged upon arrival, shortage, or incorrect product claims, at the fault of short-circuit.com or shipping company, must be made within 14 business days of shipment.

Incorrectly ordered or unwanted Products may be returned to short-circuit.com for a refund or exchange, provided short-circuit.com is notified within 14 business days of the ship date.

ALL SALES FINAL AFTER 30 DAYS.

No returns will be accepted without an issued Return Merchandise Authorization number. Unauthorized returns will be refused and returned to sender. Contact short-circuit.com for RMA number and include this number on return package. RMA numbers are good for 14 days.

If a Product or System appears to be defective, read the Warranties section and contact short-circuit.com technical support at support@short-circuit.com. A short-circuit.com technician will discuss the defect and repair/replacement/refund options within warranties.

The Customer is responsible for the cost of shipping the return Products to short-circuit.com. All returns will be evaluated by a short-circuit.com technician before a replacement or refund is issued. short-circuit.com charges a 20% restocking fee on all built Systems. short-circuit.com will use USPS shipping or UPS Ground shipping when sending replacement Products and Systems. Shipping is non-refundable.

Prior to sending in computer systems, bare bones products, or hard disk drives for repair, customers should back-up all valuable data.

WARRANTIES

All Systems built to order by short-circuit.com are covered under a limited warranty. If notified within 3 months of the ship date, short-circuit.com will arrange an RMA and – provided the warranty has not been voided -- will repair your System. A short-circuit.com technician will test all returned Systems. The warranty will be void if there is evidence of damage, misuse, or modification by the customer.

All Products (components) sold by short-circuit.com are covered under a 3 month, 6 month or one year limited warranty. The warranty will be void if there is evidence of damage, misuse, or modification by the customer. If notified within 30 days of the ship date, short-circuit.com will arrange an RMA and – provided the warranty has not been voided -- will exchange your item. Unless otherwise stated on the Product page, a one-year manufacturer’s warranty applies to all Products. After the 30 day period, customers can either return the product directly to short-circuit.com or, depending upon the item, return the product to the manufacturer directly. After the 30 day period, short-circuit.com will return the product to manufacturer or vendor for repair or replacement.

Modification (e.g. opening of product and/or breaking manufacturer's seal) constitutes voiding of warranty.

The warranty does not extend to the following: close-out items, software, and items shipped outside of the United States. The above warranty is exclusive of other warranties, express or implied.

When items returned to us as faulty are found to be working, the cost of shipping back to the customer will be charged to the customer.

CUSTOMER ACCESS, SECURITY AND PRIVACY POLICY

All online transactions through short-circuit.com are processed by Paypal payment gateway. Every order is examined by a short-circuit.com employee to protect short-circuit.com and its Customers from fraudulent transactions. short-circuit.com does not retain credit card information.

short-circuit.com will never share, sell or rent your personal information. Information provided is used solely for the fulfillment of your order and possible promotional notifications from short-circuit.com. The short-circuit.com Newsletter provides Customers with product updates, promotions, etc. Customers may unsubscribe at any time.

DISCLAIMERS

short-circuit.com holds the right to accept, decline, refuse or cancel an order for any reason. Receipt of an electronic confirmation does not signify short-circuit.com’s acceptance of order or confirmation of short-circuit.com’s offer to sell.

Terms of payment are at the discretion of short-circuit.com.

In the event of incorrect pricing or information due to typographical error, short-circuit.com can refuse or cancel the order. In this case, a refund will be issued immediately.

short-circuit.com reserves the right to make exceptions to these terms and conditions.

SITE LINKS AND TRADEMARKS

This Site may contain links to other sites on the Internet that are owned and operated by third parties. short-circuit.com is not responsible for the operation of or content located on or through any such site. All product names throughout this Site are trademarks or registered trademarks of their respective holders. All product names and company logos mentioned herein remain the trademarks of their respective owners.

LIMITATION OF LIABILITY

short-circuit.com shall not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of possibility of such damages, or for any claim by any third party except as expressly provided herein. short-circuit.com shall not be liable for Products, Systems or services not being available for use or for lost or corrupted data or software. You agree that for any liability related to the purchase of Product, Systems or services, short-circuit.com is not liable or responsible for any amount of damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.

JURISDICTION AND VENUE

Customer agrees that any legal action brought against short-circuit.com shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the short-circuit.com Site shall be an appropriate federal or state court located in California.


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